Support

Get help with an existing system

Contact Brijstar with the site location, issue and equipment details. Keep electrical checks and repairs with qualified personnel.

Describe what changed

Share when the issue started, any displayed error code and whether grid power is available. Include the installation reference if you have it.

Share information safely

Photograph a display only from a safe position. Do not open electrical enclosures, touch exposed wiring or climb onto the roof to investigate.

Check the support scope

Equipment warranties, workmanship cover and maintenance are different. Keep your quotation, invoice and warranty documents ready so responsibilities can be checked.

If there is an immediate hazard

Stay clear of smoke, fire, damaged wiring or exposed electrical parts. Contact local emergency services or your electricity distributor as appropriate. Do not wait for a website reply.

Prepare your enquiry.

This form prepares an email draft. Nothing is sent or stored by this website.

Before you decide

Your support questions answered.

Is support available around the clock?

No round-the-clock service or response time is stated here. Contact Brijstar to confirm availability. This page is not an emergency service.

Is every repair covered by warranty?

No. Coverage depends on the equipment, contract, cause of the fault and applicable exclusions. Ask for the relevant terms before authorising work.